Anavon Technology Group sells TransTel Hotel System to Park Place Hotel

Traverse City, Michigan - Historic Park Place Hotel located in Traverse City, Michigan awarded Anavon Technology Group with a contract to install and configure a TransTel TDS-320 Hotel Telephone System for their communication needs.

The previous system was an old Hitachi that was aging and failing. The Park Place Hotel needed an upgrade to a new solution that was cost effective and improved the level of service offered to guests. There was no Property Management Interface and the system was very basic and outdated.

The system installation went very smoothly and the interaction between the TransTel TDS telephone system and the Innquest Roomaster property management system offers the Park Place Hotel a renewed level of service from a communication and guest services point of view.

The property management interface allows the Hotel's computer system and the telephone system to talk to one other. For example on "check in" from the front desk computer the guest name is sent to the telephone system. This enables staff to answer in a personalized manner when calls are placed for services from guest rooms.

Check out functions remove the name, disable the telephone in the room from making long distance calls and purge any voice mail messages previously stored in the mailbox of the guest.

The TransTel voice mail system also provides hotel specific features that are easy to use and set up by guests without them having to call the front desk for help. Simple set up options like 1 to enable , 2 to disable features like auto wake up and do not disturb provide benefits to guests without ever having to ask for assistance or intervention from hotel staff.

The Park Place Hotel also benefits from TransTel's unique E911 Emergency Service feature. This feature plays a recording to both the E911 Operator AND the Hotel Operator of the exact room location of the distressed guest so that paramedics and service staff can be dispatched directly to the guest's room in the shortest possible time frame.

System info: TransTel TDS 320
224 Guest Rooms
12 Outside Lines
Automated Attendant & Voice Mail
Hotel software prompts
Property Management Interface
Innquest Roomaster
Caller ID
E911 Service

About Park Place Hotel - Park Place Hotel is a historic Hotel located in Traverse City, Michigan. It is owned and managed by Regency Hotel Management.

Park Place Hotel
300 East State Street, Traverse City Michigan 49684
Tel. 231 946-5000
Website -

About Anavon Technology Group - The Anavon Technology Group is headquartered out of Traverse City, Michigan. They are a telecommunications solutions provider and a TransTel Partner for 20 years.

Anavon Technology Group
1133 W. South Airport Road, Suite A
Traverse City, Michigan 49686
Tel. 231 933-9744
Website -

About TransTel Communications, Inc. - TransTel Communications, Inc. is a designer and manufacturer of telecommunications systems and solutions with headquarters located in Jupiter, Florida. TransTel has operations in Taiwan, China, Indonesia, Australia and New Zealand. TransTel specializes in a variety of system technologies across a diverse range of applications.

TransTel Communications, Inc.
1562 Park Lane South, Suite 400
Jupiter, Florida 33458
Tel. 561 747-4466
Email -
Website -

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February 12 2016 11:04 AM